Payment Policy and Terms of Use
Last updated: 29 May 2026
The primavpn.com website lets you quickly and easily purchase access to the PrimaVPN service. Below we explain how payment-related data is used, how refunds work, and which terms govern purchases made through the PrimaVPN website and payment page.
This document applies only to the processing of payment-related data, as well as the terms for purchasing and using the PrimaVPN service. For all other questions regarding the processing of personal data, please refer to the main PrimaVPN Privacy Policy, if it is published separately.
Payments are processed by third-party payment providers acting as independent data controllers. PrimaVPN does not store full payment card numbers, bank details, or cryptocurrency private keys.
Email address — to send you a connection key, notify you of important service updates, product news, and special offers. You can unsubscribe from the newsletter at any time by clicking the link in the email or by contacting us.
Payment information — email, amount, order ID. This data helps us keep track of orders and resolve support requests.
IP address — may be transmitted directly to the payment processor during checkout. We do not collect or store your IP address.
Cookies — used on the primavpn.com website and payment page only to select the interface language, ensure the site works correctly, and track the referral source, including UTM tags.
We use your data solely to:
process the subscription and send the connection key;
maintain internal statistics in anonymized form;
send newsletters and updates;
assist with refunds and support.
You can:
request the deletion of your email from our database; however, in this case we will not be able to identify you by email, and you will need your connection key when contacting support;
obtain information about what data we store;
restrict or stop the processing of your data.
Contact us: privacy@primavpn.com.
Access to the Service is provided immediately upon activation. The User confirms their acceptance of the Service Terms before making a payment. The User has the right to withdraw from the purchase within 14 days. However, if the Service has already been activated, the right to a refund may be restricted in accordance with applicable law. The refund period is suspended while the request is being reviewed by the support team. Refunds are usually processed within 1–5 business days, although processing may take longer depending on the payment gateway’s policies. Refunds are issued after deducting any applicable payment processing or network fees.
The refund is made to the same payment account that was used for the original transaction.
By default, refunds are made to the original address from which the payment was sent, in the same cryptocurrency and network, provided that the address is valid and not restricted, including not being on any block lists. If the original address cannot be used, the refund is made to another address provided by the user, provided that it matches the same cryptocurrency and network. If the payment was made through an exchange or other service, the user must provide a correct address for the refund. Refunds are made net of network fees. We are not responsible for sending funds to an incorrect or incompatible address provided by the user.
If you request a refund after the refund period has ended, no funds will be returned. However, access to the service will remain until the end of the paid period.
Example: if you purchased annual access and cancelled after 3 months, no refund is made, but access remains until the end of the subscription.
If you purchased the service through the Apple App Store, Google Play, or another independent seller:
refunds are governed by the seller's policy;
PrimaVPN does not process such refunds;
you must contact the seller directly.
If the purchase was made through a third-party payment provider, that provider's refund rules apply.
Purchases on the primavpn.com website and the PrimaVPN payment page are one-time payments and do not renew automatically unless expressly stated otherwise at checkout. The user undertakes to provide a current and correct email address.
Since payments are one-time, cancellation does not apply after the service period has begun and the refund period has expired. Access remains active until the end of the paid period.
You agree not to use the service for:
illegal activity;
spam, fraud, or abuse;
attacks on networks and services.
Access to the service may be restricted or terminated in the event of abuse.
The service is provided "as is." PrimaVPN does not guarantee uninterrupted operation, speed, or fitness for any particular purpose. To the maximum extent permitted by law, PrimaVPN is not liable for indirect damages, loss of data, or the consequences of using the service.
We may update this document at any time. Changes take effect once published on the primavpn.com website or on the relevant policy page.
Service provider: EUPHORIATECH LIMITED Registration number: HE 484287 Address: Akropoleos, 82, 2nd floor, 2012, Nicosia, Cyprus
Questions related to the processing of personal data and this policy: privacy@primavpn.com.
Questions about payments and refunds: billing@primavpn.com.
